Terms and Conditions of Sales

Catalogue and Pricing

Products are described as accurately as possible but colours, designs, sizes and materials may occasionally vary from those illustrated. Where necessary we may substitute a design or colour way due to stock availability but we will always try to check with you first.

Cancellation

You may cancel you order within 7 days of us receiving your order. If the order has already been despatched you may return the goods. Please send an email as soon as possible to enquiries@toytidy.com quoting your toytidy Order Number and your reason for cancelling. Make sure you include the words "order cancellation" in your email subject heading. Alternatively, call +44 (0) 1223 291430.

Please note: you cannot cancel an order if your goods have already been despatched. Simply return the unwanted items in accordance with Returns for a full refund (excluding original and return delivery costs). All returns conditions apply.

Damaged goods

We try at all times to satisfy our customer so please inspect all items immediately on receipt. In the event of damaged goods we will refund you in full or replace the item and refund your incurred postage costs. For furniture please call +44 (0) 1223 291430 and we will arrange collection free of charge.

Returns

We hope you will never be disappointed with your purchase but just in case you need to return goods we will refund or replace all returns received within 7 days of your receipt. Please obtain proof of posting to enable a refund to be given. Unless faulty, goods must be returned in a re- saleable condition in their original packaging. Sorry but personalized goods are non-returnable. We can not refund flat packed items which have been built by the customer on receipt. In the event of needing to return furniture please call +44 (0) 1223 291430 to arrange pick up. A nominal fee of £30 may be charged.

Fundraising donations

The toy tidy Company will donate 10% of the total order value of group orders registered to an organisation run as a fundraising campaign. The donation will be made by cheque to the named group or organisation at a similar time as delivery of goods. We recommend where possible group orders are paid for by cheque to minimize the delay in your organisation receiving the 10% donation.

It is the responsibility of your group's campaign organiser to ensure that all orders submitted are registered to the relevant organisation at the time of order to qualify for 10% of the total order value donation.

Data protection

We value your custom so if you do not wish your personal details to be passed on to others organisations so your letterbox is not bombarded with inappropriate mail, please tick the relevant box on the order form or send an e mail to enquiries@toytidy.com