Terms and Conditions of Sales
Catalogue and Pricing
Products are described as accurately as possible but colours, designs, sizes and materials may occasionally vary from those illustrated. Where necessary we may substitute a design or colour way due to stock availability but we will always try to check with you first.
Payment
Payment is required at the time of placing your order. Online purchases require payment at time of checkout- through Sagepay secure payment gateway by credit card, Visa, Mastercard, debit cards, American Express or PayPal. Credit cards will automatically debited at time of order. If you would prefer to pay by Bacs transfer or cheque please fill in our contact form or call to place your order.
VAT
All items include VAT at the current rate (20%). If you require a VAT invoice for your organisation please add a note out checkout and a VAT invoice will be emailed separately.
The Toy Tidy Company
Company registration no:4422644
Vat registration no: 942524429
Cancellation
You may cancel you order within 7 days of us receiving your order. If the order has already been despatched you may return the goods. Please send an email as soon as possible to enquiries@toytidy.com quoting your toytidy Order Number and your reason for cancelling. Make sure you include the words "order cancellation" in your email subject heading. Alternatively, call +44 (0) 1223 291430.
Please note: you cannot cancel an order if your goods have already been despatched. Simply return the unwanted items in accordance with Returns for a full refund (excluding original and return delivery costs). All returns conditions apply.
Damaged goods
We try at all times to satisfy our customer so please inspect all items immediately on receipt. In the event of damaged goods we will refund you in full or replace the item and refund your incurred postage costs. For furniture please call +44 (0) 1223 291430 and we will arrange collection free of charge.
Returns
We hope you will never be disappointed with your purchase but just in case you need to return goods we will refund or replace all returns received within 7 days of your receipt. Please obtain proof of posting to enable a refund to be given. Unless faulty, goods must be returned in a re- saleable condition in their original packaging. Sorry but personalized goods are non-returnable. We can not refund flat packed items which have been built by the customer on receipt. In the event of needing to return furniture please call +44 (0) 1223 291430 to arrange pick up. A nominal fee of £30 may be charged.
Fundraising donations
The Toy Tidy Company will donate 10% of the total order value of group orders registered to an organisation run as a fundraising campaign. The donation will be made by cheque to the named group or organisation at a similar time as delivery of goods. We recommend where possible group orders are paid for by cheque to minimize the delay in your organisation receiving the 10% donation.
It is the responsibility of your group's campaign organiser to ensure that all orders submitted are registered to the relevant organisation at the time of order to qualify for 10% of the total order value donation.
Data protection
We value your custom so if you do not wish your personal details to be passed on to others organisations so your letterbox is not bombarded with inappropriate mail, please tick the relevant box on the order form or send an e mail to enquiries@toytidy.com
Contact Us for more information
Our customers are very important to us and we are always happy to answer questions or provide more detail on any of our products: email us at enquiries@toytidy.com or use our enquiry form.